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About ACE Houston
ACE Houston is an independent civic resource guide for people who live, work, and own property in Houston. The name stands for Access, Community, and Everyday Houston, and that is the whole idea: take the everyday tasks residents need from the city and make them easy to find and finish. We are readers and neighbors first, and we built this site because navigating city, county, and district services should not take an afternoon of clicking.
What we do
We write clear, step-by-step guides to the services Houstonians search for most, including 311 requests, water bills, trash and recycling collection, property taxes and exemptions, and building permits. Each guide explains the process in plain language, tells you which office actually handles the task, and links you straight to the official page or form you need. When there is a deadline, a fee, or a common mistake, we flag it.
How we research
Every guide starts with the official source. We read the current rules on official City of Houston, Harris County, and appraisal district pages, follow the real steps, and then write up what a resident needs to know. We cite and link those sources on the page so you can verify anything yourself. When rules change, the official site is the final word, and we update our guides as we find changes.
Our independence
ACE Houston is an independent civic resource and is not affiliated with, endorsed by, or operated by the City of Houston or any government agency. Always confirm details with official city and county sources before acting.
Because we are independent, we can focus on being useful and accurate rather than promoting any office or program. We do not collect payments on behalf of the city, we do not process any city request, and we never ask you to submit sensitive information to us. Anything official happens on an official government site that we link to.
Contribute
Local attorneys, contractors, tax professionals, and longtime residents often understand a specific city process better than anyone. We welcome well-sourced guides from those contributors. If that is you, read our contributor guidelines and get in touch.